UtilityPulse.app

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Privacy Policy

Effective Date: September 16, 2025

Thank you for using Utility Pulse. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application (“Service”).

We are committed to protecting your privacy and ensuring compliance with applicable privacy laws, including the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant regulations in the regions where our app is available.

1. Information We Collect

A. Information You Provide

  • Address Information: City, Settlement, Sub-Settlement, Street Name, and Street Number.
  • Service Provider Subscriptions: Your selections of which service providers you want notifications from.

B. Information Collected Automatically

  • Device & Installation Identifiers
    • FCM Token: A unique token provided by Firebase, used to deliver push notifications.
    • Unique Device ID: A randomly generated identifier created at installation. Used to associate your address and subscriptions with your device.
  • Location Information (with your consent)
    • When using the “Find my address” feature, we request one-time access to precise location (GPS). This is used only to autofill the address form and is not stored or tracked afterward.
  • Analytics & Usage Data
    • Collected via Firebase Analytics, including device type, OS version, crash reports, and anonymous feature usage.

2. How We Use Your Information

  • Provide Core Services: To send targeted utility shortage notifications based on your registered address and subscriptions.
  • Improve the App: Analyze usage patterns and fix issues.
  • Communicate with You: Respond to support inquiries or important service messages.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA):

  • Consent: Location services (only if you grant permission).
  • Contractual Necessity: Processing your address and subscriptions to provide the notification service.
  • Legitimate Interests: Improving the app and ensuring security.

4. Data Sharing and Third-Party Services

We do not sell personal information. We share limited data only as follows:

Backend Servers (Digital Ocean): Store your address, device ID, and subscriptions securely to operate the service. Digital Ocean Privacy Policy